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Citizen Satisfaction Survey

2. 1. Did the dispatcher answer your call promptly?*

   1. Yes
   2. No
   3. N/A
4. 2. Was the dispatcher courteous?*

   1. Yes
   2. No
   3. N/A
6. 3. Was it your impression that the dispatcher handled your call in a professional manner?*

   1. Yes
   2. No
   3. N/A
8. 4. Did the officer respond promptly?*

   1. Yes
   2. No
   3. N/A
10. 5. Was the officer courteous?*

    1. Yes
    2. No
    3. N/A
12. 6. Was it your impression that the officer truly cared about resolving your problem / complaint?*

    1. Yes
    2. No
    3. N/A
14. 7. Did the officer attempt to answer your questions?*

    1. Yes
    2. No
    3. N/A
16. 8. Was the officer knowledgeable?*

    1. Yes
    2. No
    3. N/A
18. 9. Were you advised of the outcome of your complaint in a timely fashion?*

    1. Yes
    2. No
    3. N/A
20. 10. Were your needs as a victim or witness met by the Police Department? (If no, please write recommendation in space below)*

    1. Yes
    2. No
    3. N/A
22. Please list your recommendations for the improvement of, or addition to, services, programs, policies, or procedures provided by the Police Department.
24. Please list your concerns about safety and/or security in your neighborhood or Grants Pass as a whole (please be specific about locations).
26. How would you rate our overall performance with respect to the handling of your problem or complaint? Please use the scale of 1 (poor) to 10 (excellent) shown below.*

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5

    1. 6
    2. 7
    3. 8
    4. 9
    5. 10
28. Optional Information
    If you wish to remain anonymous, please skip this section and click submit at the bottom of the page.
30. Name
31. Address
32. Phone
Leave This Blank:


34. 1. Receive an email copy of this form.
35. Email address

    This field is not part of the form submission.

36. Submit

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