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Citizen Satisfaction Survey
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1. Did the dispatcher answer your call promptly?
2. Was the dispatcher courteous?
3. Was it your impression that the dispatcher handled your call in a professional manner?
4. Did the officer respond promptly?
5. Was the officer courteous?
6. Was it your impression that the officer truly cared about resolving your problem / complaint?
7. Did the officer attempt to answer your questions?
8. Was the officer knowledgeable?
9. Were you advised of the outcome of your complaint in a timely fashion?
10. Were your needs as a victim or witness met by the Police Department? (If no, please write recommendation in space below)
Please list your recommendations for the improvement of, or addition to, services, programs, policies, or procedures provided by the Police Department.
Please list your concerns about safety and/or security in your neighborhood or Grants Pass as a whole (please be specific about locations).
How would you rate our overall performance with respect to the handling of your problem or complaint? Please use the scale of 1 (poor) to 10 (excellent) shown below.
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