Show All Answers

1. How do I order a water service?

Requests for new meter installations must be submitted through the Community Development office.

2. How do remove a meter from my property?

Meters can only be removed by a Public Works employee.

3. What is meter tampering?

Meter tampering is any action to the meter and/or the utility shut-off valve located in front of the meter without authorization. 

This includes; operating a tagged or locked meter shut-off valve, removing a meter, hooking up to a meter illegally, or any other action performed to change a meter's reading, or functionality.

All cases of meter tampering are subject to a $100 meter tampering penalty and possibly more for any damage.

4. Is my meter reading ever estimated?

Meters readings are only estimated when it is impossible for the meter to be read. 

Examples are: nonfunctioning (dead, broken, or fogged) meters not yet replaced by the utility division, meters lost or covered due to construction or other activities, and meters located under parked vehicles or locked gates inhibiting access.

5. Where is my meter located?

Most meters are located within the sidewalk or landscape strip fronting your property. They are placed in the ground in a concrete box. If you cannot locate your meter, call the water distribution office and a Public Works service representative, can assist you in finding it.

6. What do I do if my meter has been tampered with or broken?

If you suspect your meter has been tampered with or broken, please contact Utility Billing as soon as possible so that utility representative can be dispatched to assess any damages and conduct repairs if needed.