GRANTS PASS – The City of Grants Pass Customer Service Department is encouraging customers with delinquent utility bills to reach out to the department to make payment arrangements to address the delinquency. The department will begin processing utility bill delinquencies within the next 30 days.
“The Customer Service Department understands that the COVID-19 pandemic has caused financial hardships for many of our customers and wants to work with individual account holders to bring their accounts current,” said Customer Service Supervisor Kimberly Gasperson.
“We strongly encourage customers that are struggling with their utility bill to call our office and speak to a customer service agent who can assist them with setting up a payment arrangement,” Gasperson said.
City staff recognizes that the total outstanding balance may be slightly overwhelming to some customers. For this reason, the city will provide customers with a long-term payment plan option that can spread a customer’s delinquent balance across up to 12 months.
“Customers with delinquent balances will be receiving a letter detailing their delinquent balance and information regarding the COVID-19 Special Payment Program the city will be launching this month,” said Gasperson.
Customers experiencing financial hardship and needing additional time to pay their bills can contact the Customer Service office at (541) 450-6035, or by email at firstname.lastname@example.org. In-person appointments can also be arranged.