Payment Options

Payments received in the office before 5 p.m. are processed the same day. Payments left in the drive-up drop box after 4 p.m. are processed the next business day.


  • Accepted credit cards: VISA, MasterCard, American Express, and Discover
  • Accepted debit cards: VISA or MasterCard
  • 2.5% convenience fee when using credit or debit cards
  • Electronic check, no additional fee


City of Grants Pass,
101 NW A Street
Grants Pass, OR 97526-2000

In Person/Drop off box

City Hall (101 NW A Street)
Customer Service Office, suite 103

Automatic debit from checking or savings account

No additional fee

Drop off at approved depository

Payments are mailed to the City daily

  • Albertson's - 1690 Allen Creek Road
  • Evergreen Federal - 969 SE 6th Street (South)
  • US Bank - 400 SW 6th Street

Late Payments

If your payment is late, you may:

  • pay it online through the Citizen Self Service Portal, or
  • bring it to the Customer Service Office.

Do not mail or use the depositories for late payments.


The City of Grants Pass does not refund payments made to active utility accounts nor can customers return the services previously provided in order to get a refund.

Online Bill Payment

Contact Us

  1. Customer Service

    Email Customer Service

    101 NW A Street
    Room 103
    Grants Pass, OR 97526

    Ph: 541-450-6035


    Monday - Friday
    9 a.m. - 5 p.m.

    Staff Directory