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American Rescue Plan Act (ARPA)
Q. When I clicked on the link to go the information sheet and I couldn’t get back to the survey. How to do I get back to the survey?
A. Close your browser or open a new tab and type in the url. It will take you back to the survey. Alternatively, when you click on a link to access additional information, right click on the link and choose open in a new tab. Then when you are done reading, you can close that tab and the survey will still be there on tab you had when you opened the survey.
Q. I can’t access the survey.
A. Be sure to type the url into the browser bar (at the top of the webpage) and not the google search bar, alternatively we can mail you a paper copy to complete and return.
Q. When type in http before the url it takes me to this weird tiny url site. Do I have to type in http:// to get to the household survey?
A. You do not have to type in http:// to get to the survey. You can get to the survey by typing tiny.cc/gphARPA
Q. What does the red * (asterisk) mean?
A. It means the question is required.
Q. It tells me I have an error and then it doesn’t really tell me where the error is?
A. Yes the software will tell you there is an error and will only bring to the section not the question where the error is. Check to be sure a response option has been selected for each item. If an item is blank and it is a required question you will get an error.
Q. Why does the 1st question say to take the survey in Espanol or Spanish? I want to take the survey in English.
A. If you are using Microsoft Edge at the top of the browsers on the right hand side you might have accidentally clicked the translate button. If you unclick that it will ask if you want to take the survey in English or Spanish. Choose the 1st option to take the survey in English.
Q. When I enter my code it takes me immediately to the Thank you page.
A. You or perhaps someone in your household already took the survey.
Q. Can I get a new code.
A. Each household and business is given one code. If you would like we can send you the letter with your code or send you a paper copy of the survey to complete and return. When we receive your completed paper copy, we will enter the paper copy into the system and disqualify the one completed online, if a survey for that code was completed online.
Q. I moved, can I give you my new address and get a survey or survey code?
A. If you moved you should have still received a letter as a letter was sent to every house in the city limits and every current business owner or former business owner between January 2020 to September 2021 registered with the city.
Q. Why can’t you just give me my code over the phone.
A. To ensure only the resident of the home will get the code and not a stranger that we cannot verify over the phone. If you would like we can send you the letter with your code or give you a paper copy of the survey to complete and return.
Q. Can I come in person and get my code.
A. Yes, if you come in person and have an ID with your City of Grants Pass address on file, you can get a code in person.
Q. How long will it take to complete the survey?
A. The survey takes less than 15 minutes to complete.
Q. Can I start the survey and stop it and then come back to it?
A. Yes, you can start the survey and come back to it. Simply close your browser when you stop. When you want to come back to the survey enter the url and the unique code again and it will take you to where you left off (or if you used the back button, it will take you to the last page you were on when you closed the browser).
Q. The survey is asking for my Unique Code. Where can I find that?
A. Your unique code is in the 4th paragraph of your letter.
Q. When is the online survey due?
A. The online survey will close on Friday, October 22, 2021 at 11:59 pm
Q. When is my paper copy of the survey due?
A. The paper copy of the survey must be postmarked by Friday, October 22, 2021.